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Returns Policy

Last Updated: 27/12/2013

Returns Policy for Musicworld Tuition (applies to United Kingdom Only)

We love all our books, and hope that you will too, but if you want to return your order then that’s ok. Returns are accepted for any reason within the 14 day guarantee period (this period begins on the date of receipt). Customers returning goods are advised to use registered post or recorded delivery, as Musicworld Tuition cannot issue refunds for returned items lost in transit.

To return your order please do the following:
•Make a note for your reference of the order number and title(s) given on the invoice.
•Indicate the reason for returning.
•Indicate whether you would like a replacement.

Please send the title(s) to:

Musicworld Tuition
91 Wycliffe Road

Customers with the wrong item, a duplicate, or who have been sent something which was not ordered are requested to e-mail with the details (name, address, date on invoice, invoice number, item received, item wanted) before returning it.

Please note that Musicworld Tuition will not refund returns postage and packing charges except in the demonstrable event that the customer has received an unordered item, an item damaged in transit, or a faulty item.

Refunds are normally processed within a week of receipt of the returned item at Musicworld Tuition. Where refunds are requested, the Customer Services Manager will search the customer's order record to prevent instances of fraudulent requests.

We will do our best to provide replacement copies of undelivered or returned items when requested, but Musicworld Tuitions' only obligation will be to refund purchase costs. Any replacement item dispatched to a customer claiming non-arrival will be sent via courier and tracked to ensure delivery.

The above refunds terms and conditions do not affect the customer's statutory rights.

If you have any questions whatsoever about the above returns policy please contact us.